REFUND

Refunds are only offered to customers that receive the wrong items or damaged items.

If any of these apply, please contact us using our contact form with photos of wrong/damaged
items and we’ll sort that out for you.

NB! Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at dispute@dolstore.co

EXCHANGES

At this time, we don’t offer exchanges.
If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled.
If that’s the case, please let us know at dispute@dolstore.co within a week after receiving your order.
NB! Include your order number and photos of the mislabeled item, and we’ll issue these cases.

RETURN

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.

The return address is set by default to the DoLStore Fulfillment facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

> Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our Fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

> Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

DoLStore does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

> Returned by Customer – It is best to contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore DoLStore reserves rights to refuse returns at its sole discretion.

EUROPEAN UNION 14 Day Cooling Off Period:

In the European Union, you have the right to cancel or return your order within fourteen (14) days, for any reason and without a justification.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
The determination of whether an item is in the same condition as  when you received it, unworn or unused, is entirely up to the discretion of DoLStore.
You’ll also need the receipt or proof of purchase.

The customer is obliged to pay for the shipping if he wants to return the item.

Please contact with returns@dolstore.co

WHERE ARE RETURNS SENT?

The return address of our store is by default DoLStore’s , and is based on where your package was fulfilled:

> Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
> Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
> Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
> Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
> Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
> Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
> Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
> Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

You can also set your own return address if it’s in the US and not a PO box. 

Please note that if you set your own return address, you will be responsible for your own returns.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever